Americans who work on a computer spend on average over 9 hours sitting in front of the computer working, checking emails, and navigating in and out of various applications they need to complete their jobs. With the shift to more and more employees working from home and the addition of the cell phone allowing people to take their emails and work with them everywhere, how as marketers, are we supposed to know when the best time is to send an email? We can no longer assume all of our prospects are 9 – 5 employees taking a lunch break from 12 – 1, we can no longer assume an email sent at 9:05am will be at the top of our prospects inbox, and we can no longer make a general assumption about the best send time for all of our prospects. It needs to be done on an individual basis. So how can we find the right send times for so many prospects that are all working during different times and checking emails from morning to night? How do we take into consideration that some employees are now monitoring email 24/7 from their phones? If you’re sending emails with Pardot, then you can leverage Einstein Send Time Optimization. Email Send Time Optimization leverages Einstein to determine whats the best time to send your prospects an email in order to try to achieve the highest engagement with them. This long-awaited feature is easy to use and is only available in certain editions of Pardot. Using this feature, along with some best practices for email deliverability in Pardot, you should see a difference in your engagement.
What Pardot Editions can use Einstein Send Time Optimization?
The Einstein Send Time Optimization feature is available to Pardot users who are in Lightning Experience only, and users must be using Pardot’s new email experience. It is available to Pardot Advanced and Premium editions with Salesforce Enterprise, Performance, or Unlimited editions. So if you’re still on the legacy editions or working in Pardot Classic you won’t be able to access this feature.
How Do You Enable Einstein Send Time Optimization?
First, navigate to the setup cog on the top right of your screen, then click on the marketing set up from the drop-down.
Then, from the Quick Find box, search for Einstein, then select “Einstein Send Time Optimization” and then click activate.
Note: Once you activate the feature you’ll need to wait approximately 72 hours to use the optimized sending option prior to sending emails.
How Do You Use Einstein Send Time Optimization?