In this video, we’ll show you how to give Salesforce Support Access to your Salesforce org. You may need to give Salesforce access when troubleshooting within your org. You can also grant support access to other providers you may have installed apps from. You can also select different durations for how long support access can be granted. Granting access can be done through your user’s settings menu – here’s how to find it:

1. Click on your avatar in the top-right corner and select Settings.
2. In the left-hand menu, select Grant Account Login Access.
3. Find Salesforce Support.
Under Access Duration, select the amount of time necessary.
4. Select Save.

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About Roycon
We’re an Austin-based Salesforce Consulting Partner, with a passion and belief that the Salesforce platform’s capabilities can help businesses run more efficiently and effectively. Whether you are just getting started with Salesforce or looking to realize its full potential, Roycon specializes in Salesforce Implementations, Salesforce Ongoing Support, and Salesforce Integrations, and Development. We’re the certified partner to guide the way to increase Salesforce Adoption, make strategic decisions, and build your Salesforce Roadmap for success.