No matter your company size your Salesforce Service Cloud Implementation needs to start on the right foot. We’ll work with you to uncover your needs and identify the various features and configurations of Service Cloud that need to be utilized in order to provide your customers with top-notch customer service while also allowing your agents to be as productive and efficient as possible.

With the power of Service Cloud, you can be connected to your customers in more ways than ever and be sure that your cases are intelligently routed through Omni-Channel. With Digital Engagement, you can expand your reach by allowing your customers to connect with you through SMS, Chat and Social Media. Across numerous communication channels, we can configure Service Cloud to ensure your customers’ voices can be heard and their Cases can be routed to the correct agent.

Now more than even, Customers expect to be able to connect with you around the clock and want the ability to get answers when they need it. Through a Customer Community, you can enable your customers to view the status of their Cases, respond to those Cases at their convenience and be able to gain access to the information they need to solve their own problems. We’ll help you identify the elements of your Service Cloud instance that should be exposed through a Customer Community to allow your Customers to gain insight into their Cases, change their Contact information and gain access to information that helps them solve their own problems without needing to submit a Case.

Ready for AI? Einstein for Service Cloud allows you to scale customer service with Einstein AI. Make customers happier and make agents more productive with AI-powered predictions, recommendations, and chatbots on digital channels. Whether it’s utilizing Einstein Chat Bots to help customers resolve routine issues or leveraging Einstein Next Best Action to deliver recommended actions, in real time, in the agent workspace, we can help you harness the power of Einstein to take your support organization to the next level.

If your support agents are spending precious time answering routine questions, an external Knowledge Base can give your customers the information they need, when they need it while reducing your organization’s case load. In addition to setting up an external Knowledge Base, we can also help transform your organization’s collective understanding of your business from tribal knowledge to institutional knowledge. Let us help you transform your organization’s Knowledge management.

Do you know exactly how long it takes your agents to respond to a Case or if your customers are receiving the correct level of attention when submitting their Cases? Enter Service Cloud Entitlements to the rescue. We’ll help you establish the different service levels that should be considered when servicing your Clients. With Entitlements, we can configure Service Cloud to ensure your agents are alerted when Case SLA violations are approaching or when they occur and notify the necessary individuals to ensure proper action is taken.