Salesforce Managed Services

We’ll provide you with a team of Salesforce certified professionals, so you can spend more time running your business, and less time configuring Salesforce.

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Salesforce Managed Services

The pace of change will never be slower than it is today, organizations must not only be ready for change but embrace it. Salesforce is an ever-evolving technology and with 3 updates and upwards of 1,500+ new features released per year, keeping up to date with the newest features is a full-time job. Luckily, you don’t have to do it alone. We provide solutions that allow you to focus on running your business while we make sure to stay on top of industry trends, keep up to date with the newest features and clouds that Salesforce provides, and most importantly – provide trusted support to make sure your Salesforce instance evolves with you.

Salesforce Managed Services Add-Ons

Our Salesforce Managed Services offering allows you to customize your support services even further with these add-ons. We’ll provide your organization with a team of professionals, Salesforce administrators, consultants, and developers, who are certified in Salesforce and can help you leverage Salesforce’s best practices that will help your business flourish. Explore these add-ons, from day-to-day support and management enhancement to troubleshooting issues, and strategic advice, we’ll make Salesforce work for your business,.

Solutioning Support
  • Salesforce Roadmapping
  • New Design Feasibility Analysis
  • Integration Analysis
  • Financial Planning
  • Proof of Concept Design
Full DevOps Support
  • Environment Management (development, integration, testing, production)
  • Version Control
  • Deployment
Custom Development
  • Custom functionality design, construct, and deploy
  • Unit testing
  • External Integrations (limited based on available integration services)
  • Triggers/Classes (mods and new)
  • User Experience (Visualforce, LC, LWC)
  • Advanced Reporting /Dashboards (Visualforce)
  • Deployment (limited to delivered components)
CPQ Administration
  • Product Definition
  • Rules Management
  • Guided Process Definition (UX flow, etc)
  • Automation Definition (auto-generation, auto-complete, etc)
  • Quote Template Maintenance
  • Advanced Approval Maintenance
  • Related Custom Code
  • Base CPQ Settings
FSL Administration
  • Work Order Management
  • Inventory Setup
  • Create Service Reports
  • Create Management Reports and Dashboards
  • Dispatcher Console Maintenance
  • Mobile App Support
  • Schedule Optimization Tuning
  • Base FSL Settings
Quality Assurance
  • Agile Management (vetting, grooming, backlog mgmt., sprint mgmt.)
  • Manual Testing
  • Test Data Management
  • Automated Testing (create and execute)

benefits

Solve for Tech Debt

One of the biggest issues with adopting new technology is a lack of documentation around processes, configurations and integrations. If your internal team isn’t disciplined in following software development best practices or if you only have one person who knows how everything works, you’re exposed to significant business continuity problems if one or more of the key individuals leaves the company. Let us help you migrate from a tribal knowledge base to an institutional knowledge base.

New Features

Salesforce is constantly innovating and providing us with new features 3 times per year and those changes can have a significant impact on how organizations run their business. If even one of those changes can be implemented and provide a 3-5% efficiency gain within the first year – that’s a tremendous value to the company as a whole. Let us stay on top of the newest features that Salesforce provides so you can focus on doing what you do best. We’ll provide your team with executive summaries of the newest features and outline those that we feel like would be best for your organization.

Change Monitoring

People don’t always adhere to best practices and in a fast-paced business environment, internal team members can be tempted to make changes on the fly without following proper change management best practices. Over the course of time, these “one-off” modifications can lead to significant problems. With our Change Monitoring solution, we can tell you exactly what changed, when it changed, who changed it and help you roll back those changes in the event that you need help untangling your instance.

Adoption

The number one complaint that users have when it comes to Salesforce is that the system doesn’t work for them, it works against them. Inefficient processes, geoengineering, clunky click paths, poor UI design and a lack of clear and easy reporting all lead to decreased user adoption and frustration. Prevent the downward spiral with continuous improvements to make life easier on your employees and your company.

Learn more about our Salesforce Managed Services

Roycon, a Salesforce consulting partner

We're an Austin-based, Salesforce implementation and consulting partner, specializing in custom Salesforce solutions, business analysis, custom development, training, implementations, and integrations.

info@roycon.com

(512) 318-2488

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