How to Use Global Actions in Salesforce

Daniel Gonzalez |
 Learn Salesforce |
 Jun 14, 2021

What are Global Actions in Salesforce? How can you use them?

In this video, we will cover how to use Global Actions in Salesforce. Global Actions in Salesforce allow users to log call details, create or update records, or send an email without leaving the page they’re on. Global create actions allow users to create object records, and the new record has no direct relationship with other records. Global actions are available in Salesforce Classic and Lightning Experience. They are available in the Group, Professional, Enterprise, Performance, Unlimited, Contact Manager, Database.com, and Developer Editions.

Supported Objects for Create Actions
You can create global actions to let users create many kinds of records, including:

  • Account
  • Asset
  • Badge
  • Campaign
  • Case
  • Contact
  • Contract
  • Custom objects
  • Event (without invitees)
  • Goal
  • Group
  • Knowledge object
  • Lead
  • Note
  • Opportunity
  • Orders
  • Person Account
  • Question
  • Reward
  • Task
  • Work Order

Here’s how you can use Global Actions in Salesforce: 

  1. Click the down arrow in the top right corner of the Salesforce Lightning window.
  2. Select the relevant global action you’d like to create – in this case, we’ll select New Task. Different options may be available depending on what your admin has allowed.
  3. Add relevant information such as the subject, due date, and related record.
  4. Select Save.
How to Use Global Actions in Salesforce - New Task Creation Window

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